Troubleshooting log

If you encounter issues with your Real Softphone app, you may be requested to provide a troubleshooting log.
Find below details on how to enable and send a log file.

While in the Real Softphone app, select the menu and then Settings:

Under Settings, select Preferences:

Scroll down and enable the Troubleshooting log option:

Once enabled, go back to your dial pad and place a call.
Once a call has been placed (replicating the issue)...

Select Settings, then scroll down to (new) Logs option:

Select the menu and then Share (select the option to send the log to us by email):