If you encounter issues with your Real Softphone app, you may be requested to provide a troubleshooting log.
Find below details on how to enable and send a log file.
While in the Real Softphone app, select the menu and then Settings:
Under Settings, select Preferences:
Scroll down and enable the Troubleshooting log option:
Once enabled, go back to your dial pad and place a call.
Once a call has been placed (replicating the issue)...
Select Settings, then scroll down to (new) Logs option:
Select the menu and then Share (select the option to send the log to us by email):